Contacting OCF staff
There are several ways to contact us. Email is usually our preferred method of contact.
Please reference your OCF account name when contacting staff. If you are experiencing a particular issue, it may be helpful to also reference the software you are using and any error messages encountered.
Please note: OCF staff members will not ask for your password.
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We have several different mailing lists, each of which may be read by a different set of volunteers, depending on interest and knowledge. In all cases, please remember not to send us your password over email, as your account will be disabled.
- staff@ocf.berkeley.edu
- The most general address -- any questions about OCF accounts, services, or anything else not covered below should be sent here. Your mail will be seen by all of staff, so will usually be answered much faster than if you mail any one staff member. (And you may get a better answer, since all our staff members have different areas of expertise, and you may not pick the best one for your question.)
- site-manager@ocf.berkeley.edu
- The OCF Site Manager(s) are responsible for running OCF machines and supervising OCF Staff. This is the place to mail if you would like to join OCF Staff, or if you have any comments/complaints about the actions of OCF Staff. Any staff decision, such as suspending an account for misuse, may be appealed to the Site Manager(s).
- general-manager@ocf.berkeley.edu
- The OCF General Manager is in charge of managing the OCF organization, and serves as chair of the OCF Board of Directors. Any administrative matters not related to the operation of OCF computing services should be sent here. The General Manager is also the person who can hear appeals to overturn any decision of the OCF Site Manager.
- bod@ocf.berkeley.edu
- The OCF Board of Directors sets the policies for the OCF, and makes most major decisions. They can also overturn any decision made by the OCF General Manager or Site Managers, or OCF Staff. The Board generally meets weekly during the semester.
- paper@ocf.berkeley.edu
- The OCF Printer & Inventory Management Personnel(s) are available to answer questions about print quotas, paper usage, requests for page accounting reviews and for general OCF Inventory availability. Currently jointly managed by the OCF General Manager and Site Managers.
In person
When
- Our staff members will be in the computing lab during the current staff hours.
- The OCF lab is officially open weekdays from 9 AM to 6 PM, Saturdays from 11 AM to 6 PM, and Sundays from 12 PM to 5 PM. (OCF Staff may not be present during all of these hours.)
Where
- We are located on the ground floor of Eshleman Hall. You will need to show your student ID when you enter the OCF.
Telephone
Phoning us is not the best way to reach OCF staff. We check our email more often and are able to solve most problems that way. If you must call us, please make sure to leave your name, OCF username (if you already have one), a phone number we can reach you at, and (preferably) an email address we can reach you at.
To leave a message at our voicemail box, call 81-OCFSTAFF (816-237-8233). Please note that this is a voicemail box only: you will not be able to speak to a human being by calling this number. While we make every effort to check our voicemail regularly, it may take several days to respond to phone queries.
Postal mail
Our mailing address is:
ASUC/Open Computing Facility
400 Eshleman Hall PLC 4500
Berkeley CA 94720-4500
Note: This is the mailing address, not the location of the lab. The lab is located on floor G, one floor below surface street level.
